Microcode Software Service Agreement
This document details the terms & conditions, basis of the visitor to our site and/or an
existing client receiving our services. You are required to read this document carefully,
be aware about the services we provide and the terms and conditions, warranties, disclosures,
understandings and limitations relating to the performance of services on the part of
“Microcode Software” and “You”. It is on the acceptance of these terms and conditions
by “You” that we (Microcode Software) will proceed to the next step of registering You
as a client, charging of fee and start providing services as per the plan opted/selected
by Service Plans & the Process
Method of Support:
Microcode Software offers support services through remote computer control, where the Service Engineer (SE) takes control of your computer with your permission and will guide you through the steps leading to the solution of the problem or sets the problem right at his/her own. The support can be, as the situation warrants, through telephone, chat, email or other means through remote access. During or after the completion of the process of resolution, there may be a small text file placed on the clipboard of your computer, explaining the work undertaken on it. You have the option either to delete it or retain for the future reference. You understand it very clear that no on-site service is provided and no physical possession of your computer or any of its peripherals will be taken over by Microcode Software . The services will be rendered by Microcode Software only for the computer and software registered under the plan and Microcode Software will, in no way, be responsible for the other computers, software or peripherals not registered. Microcode Software will make every possible, reasonable and commercially viable effort to provide, suggest or undertake appropriate solution. It will dutifully attend to all calls to attend to the problem. assumes that you are aware of the need to have a complete data back up whenever you call on us for support and you have a disaster recovery plan. Microcode Software will in no way be responsible for the loss of data during Microcode Software the process of remote support. You also understand that downloading anything beyond the space available on your system can cause serious problems. You declare that you will not open your computer system or fiddle with it in any manner and will seek our support in the resolution of the problem through our Service Engineer through remote access. As a policy we don't promote charging customers up-front, we strictly follow the process of charging customers only after their issue is fixed. Once the technician fixes the issue, call is transferred to billing team wherein they go ahead and take feedback for work done, technician's product knowledge, behaviour, and feedback for the company and if they would recommend us. Therefore, users can be assured that they are in right hands.
Exclusion from the Services
You understand and agree that Microcode Software will not be in a position to serve if some modifications have been carried out on the computer system taking it out of our preview or you has used a peripheral or product incompatible with the system registered with us or you fail to follow the instructions contained in the product manual supplied by the manufacturer or your computer system has suffered a shock or an accident or electrical wiring is faulty.
No Unlawful or Prohibited Use As a condition of your use of this Website, You agree that You will not use this Website or the content or software contained herein for any purpose that is unlawful as per applicable laws or prohibited by these terms and conditions. Usage Policy Microcode Software expects you to make fair use of its services to resolve any problem under the plan.
Microcode Software will endeavour to do its best to attend to all your requirements. We expect You to use the services for your registered hardware and software and not for others. Should there be a situation where Microcode Software may feel that it has done everything possible and the at best of its judgment, the issue has been resolved and your calls are nothing but intentional harassment, the agreement will be terminated. You have also the right to terminate the Agreement by giving written or electronic notice to Microcode Software, but you are not entitled to refund. You undertake that you will not create any hyperlinks to any portion of Microcode Software portal.
You will not allow others to use your account for using our services. You agree not to use any fake identity and do any act which is not permitted under applicable law. You will not interfere in our normal working, cause damage to our image, our servers and systems, harass our staff, hack our website, and email IDs and passwords of our clients and our processes. You will not spread the virus and abuse the system in any manner. You will not upload or post any pornographic material or objectionable matter and cause the infringement of intellectual property rights of others. At no point in time Microcode Software would be liable to provide support for any hardware issues related to PCs, Servers, Printers, Routers and Wireless Access Devices. During our support, Microcode Software may ask You to acquire and install third-party software on your system. By such suggestion, Microcode Software does not guarantee the quality or performance of such software or application and we make no warranty that we are acting on behalf of such party in any manner.
There may be a situation where Microcode Software may suggest you to avail third-party services, software and equipment and may include technical support, games, music, storage, training etc. In that case, it is for You to decide and avail the services and once you opt, You must not breach their terms and conditions and you agree to not to hold us responsible for the consequences arising out of use of such services. An account can only be used by one person. This single account has a limited scope of usage as defined by the number of PCs in the agreement. You would further need to purchase support for additional PCs if the need arises.
You agree to defend, indemnify and hold Microcode Software, its Directors, Officers, Employees, Agents and Affiliates harmless from any and all Claims, Liabilities, Damages, Costs and Expenses, including reasonable Attorneys’ Fees, in any way arising from or related to your use of the Services or your Violation of the Terms or lawsuit arising out of or related to your use of this site or material posted on this site under your Log-in details, whether or not authorized by You. You undertake to keep Microcode Software harmless and indemnify for all your actions that may lead to the initiation of legal action or court judgment or harm Microcode Software in any manner.
The service agreement will be terminated if You misuse or abuse the support (in the sole judgment of Microcode Software) or try to damage or interfere with our system or violate any term of this agreement or it is directed by law or we are unable to provide the services or there are reasons beyond our control that prevent us from rendering the services. In either case, circumstances permitting, We will notify You of our decision. You can choose to terminate the agreement at your will and terms of refund policy will apply. You acknowledge and agree that upon termination Microcode Software may immediately deactivate or delete your user account and all related information and files in your user account and/or bar any further access to the services.
Limitation to act
Any action You contemplate to initiate must be within a year from the date of your cause of action. You agree that the extended period of plan will not be used to facilitate the application of law of limitations to cover an otherwise uncoverable old act. Should there be a case where Microcode Software is held accountable for any reason, You agree that in no case the liability of Microcode Software will be greater than the amount paid under the plan for the period when the cause of action took place.
“We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time”
While every effort is made to ensure the accuracy of content offered on these pages, Microcode Software shall have no liability for errors, omissions or inadequacies in the content contained herein or for interpretations thereof. This Web site could include inaccuracies or out-dated content and is subject to change at any time without notice. Your use of this Website is at your own risk. You agree to hold Microcode Software harmless from and not sue Microcode Software for any claims based upon using this Web site. You assume total responsibility for your use of the site and any linked sites. Your sole remedy against Microcode Software for dissatisfaction with the use of the site or any content is to stop using the site or any such content.
Interpretation, Modification, and Application